{"id":11183,"date":"2025-04-25T09:05:11","date_gmt":"2025-04-25T14:05:11","guid":{"rendered":"https:\/\/clinicaazul.com.co\/?page_id=11183"},"modified":"2025-08-21T23:26:11","modified_gmt":"2025-08-22T04:26:11","slug":"pqrs-y-felicitaciones","status":"publish","type":"page","link":"https:\/\/azulcima.com\/index.php\/pqrs-y-felicitaciones\/","title":{"rendered":"PQRS y felicitaciones"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; tlg_large_container=&#8221;extra-container&#8221; tlg_padding=&#8221;pt180 pb180 pt-xs-80 pb-xs-80&#8243; css=&#8221;.vc_custom_1745589661559{background: #ffffff url(https:\/\/azulcima.com\/wp-content\/uploads\/2025\/04\/prqs_y_felicitaciones.png?id=11185) !important;}&#8221;][vc_column]<div class=\"tlg-spacer  \" data-height=\"80\" data-height-tablet=\"60\" data-height-mobile=\"50\" style=\"clear:both;display:block;height:80px;\"><\/div>[\/vc_column][\/vc_row][vc_row css_animation=&#8221;slideInUp&#8221; tlg_padding=&#8221;pb0&#8243; css=&#8221;.vc_custom_1590698168137{background-color: #ffffff !important;}&#8221;][vc_column]<div class=\"headings-title \"><div class=\"mb0 mb-xs-40 text-left\"><h1 style=\"color:#00498b!important;font-size:52px;line-height:62px;letter-spacing:1px!important;text-transform: none!important;\" class=\"widgettitle mb0\">Estamos aqu\u00ed para escucharle: Acceda a nuestros canales para gestionar sus PQRS con facilidad<\/h1><\/div><\/div>[\/vc_column][\/vc_row][vc_row tlg_padding=&#8221;pb0&#8243; tlg_text_align=&#8221;text-left&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pqrs_y_felicitaciones_paragraph&#8221;]En Azul, sabemos lo importante que es para usted compartir su experiencia con nosotros. Por eso, le ofrecemos los canales adecuados para que pueda darnos a conocer sus <strong>peticiones, quejas, reclamos, sugerencias, solicitudes o felicitaciones (PQRS)<\/strong> de manera muy f\u00e1cil.<\/p>\n<p>Le invitamos a diligenciar el formulario en su totalidad, ya que contar con toda la informaci\u00f3n necesaria nos permitir\u00e1 brindarle una respuesta personalizada y efectiva dentro de los tiempos establecidos.<\/p>\n<p><strong>Agradecemos su confianza y colaboraci\u00f3n<\/strong>. Su opini\u00f3n es fundamental para seguir mejorando y brindarle una atenci\u00f3n de calidad, personalizada y eficiente.<\/p>\n<p>\u00a1Gracias por ser parte activa de nuestro compromiso con la excelencia![\/vc_column_text][vc_row_inner css=&#8221;.vc_custom_1745589875290{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221;][vc_column_inner]<div class=\" text-center\"><a  id=\"btn-69df531eca326\" class=\"btn btn-filled  ti-arrow-top-right  btn-sm-sm\" href= \"https:\/\/web.medplus.net.co\/formulario_clinica\/\" target=\"_self\" >Generar PRQS y\/o felicitaci\u00f3n<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row tlg_large_container=&#8221;small-container&#8221; tlg_padding=&#8221;pt0 pb0&#8243; tlg_vertical_align=&#8221;yes&#8221; tlg_equal_height=&#8221;equal-height&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"headings-title \"><div class=\"mb16 mb-xs-40 text-center\"><h5 style=\"color:#558591!important;font-size:18px;line-height:28px;text-transform: none!important;\" class=\"widgettitle\">Para su comodidad, tambi\u00e9n puede radicar su PRQ a trav\u00e9s de los siguientes canales:<\/h5><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;11201&#8243; img_size=&#8221;80&#215;80&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1746560047440{padding-top: 10px !important;}&#8221; el_class=&#8221;pqrs_y_felicitaciones_paragraph&#8221;]Llamando a nuestro Contact Center al <strong>601+7421003<\/strong>, Opci\u00f3n 3 donde nuestro equipo estar\u00e1 listo para ayudar le y tomar nota de su solicitud.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;11202&#8243; img_size=&#8221;80&#215;80&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1746560058086{padding-top: 10px !important;}&#8221; el_class=&#8221;pqrs_y_felicitaciones_paragraph&#8221;]Enviando correo electr\u00f3nico:\u00a0 <strong><span style=\"color: #558591;\">servicioalcliente.ca@clinicaazul.co<\/span><\/strong> Te contestaremos de forma eficiente y oportuna.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;11203&#8243; img_size=&#8221;80&#215;80&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1746559953867{padding-top: 10px !important;}&#8221; el_class=&#8221;pqrs_y_felicitaciones_paragraph&#8221;]Visit\u00e1ndonos en nuestras instalaciones, donde podr\u00e1 encontrar <strong>Buzones de Sugerencias<\/strong> en cada piso y un miembro de nuestro equipo le atender\u00e1 personalmente.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]Conoce nuestras pol\u00edticas para la protecci\u00f3n de datos <a href=\"https:\/\/azulcima.com\/index.php\/politicas-para-la-proteccion-de-datos\/\">Aqu\u00ed<\/a>.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; tlg_large_container=&#8221;extra-container&#8221; tlg_padding=&#8221;pt180 pb180 pt-xs-80 pb-xs-80&#8243; css=&#8221;.vc_custom_1745589661559{background: #ffffff url(https:\/\/azulcima.com\/wp-content\/uploads\/2025\/04\/prqs_y_felicitaciones.png?id=11185) !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row css_animation=&#8221;slideInUp&#8221; tlg_padding=&#8221;pb0&#8243; css=&#8221;.vc_custom_1590698168137{background-color: #ffffff !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row tlg_padding=&#8221;pb0&#8243; tlg_text_align=&#8221;text-left&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pqrs_y_felicitaciones_paragraph&#8221;]En Azul, sabemos lo importante que es para usted compartir su experiencia con nosotros. Por eso, le ofrecemos los canales adecuados para que pueda darnos a conocer sus peticiones, quejas, reclamos, sugerencias, solicitudes o felicitaciones (PQRS)&#8230;<\/p>\n","protected":false},"author":3,"featured_media":11185,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11183","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>PQRS y felicitaciones | Azul Cima | Im\u00e1genes diagnosticas Bogot\u00e1<\/title>\n<meta name=\"description\" content=\"Azul Cima nace como un apoyo a las necesidades de salud en Colombia. 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